Return Policy

You can apply for a return with the following reasons:
  • I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)
You will NOT be able to apply for a return or refund for the following reasons: 
  • Change of mind
Process :
1) You have to inform Just Murah within 48 hours (Guarantee Period) upon receiving the product if you wish to request for a return or refund
2) Once Just Murah has accepted your return request, you will need to send the parcel back to the seller for further processing of your refund or return case. 
3) Kindly note that Just Murah may dispute your return if the vendor/supplier disagrees with the reason you requested for a refund. In such cases, Just Murah's  Dispute Team will take over the case and judge based on the proof provided by both parties.